Client Success Stories
Manpower Inc. (NYSE: MAN) is a world leader in the employment services industry: the $21 billion company offers employers a range of services for the entire employment and business cycle.
Manpower’s worldwide network of 4,400 offices in 82 countries and territories enables the company to meet the needs of its 400,000 clients per year, including small and medium size enterprises in all industry sectors, as well as the world’s largest multinational corporations.
The focus of Manpower’s work is on raising productivity through improved quality, efficiency and cost-reduction across their total workforce, enabling clients to concentrate on their core business activities.
IML was able to provide Manpower with the ability to quickly identify their top sales performers throughout Europe. It also allowed them to identify those candidates who could quickly adapt and immediately begin to add to the bottom line, once hired.
PeopleKeys was able to deliver an on-lie solution that could cross international borders, and was instantly available whenever and wherever it was needed.
The Bair Foundation is a non-profit foster care agency which has successfully cared for and treated children, teens and families for over 40 years. The Bair Foundation is a recognized leader in the field of therapeutic foster care, and has 31 offices operating in seven states. The Bair Foundation strives to offer more children and teens with safe, secure, and nurturing living experiences that uphold Christian values and promote healing and growth.
As a social services provider, The Bair Foundation is part of an industry with unusually high turnover. In an effort to reduce the signigicant cost that accompanies turnover, The Bair Foundation looked to PeopleKeys for a solution. In the course of one year, PeopleKeys was able to reduce unfavorable turnover by 50%, saving The Bair Foundaton $1,143,563*
IML in now involved in every aspect of The Bair Foundation’s hiring process including:
- Nationwide candidate search on Monster and CareerBuilder
- Filtering search results to deliver only the best candidates
- Interview questions based on assessment results
- Ongoing training once a candidate has been hired
* Based on one-hundred new hires. 50% decrease in turnover while using the IML system to reduce the interview to hire ratio.
Celtic Healthcare, Inc. is a leading multi-state, full-continuum home healthcare services provider. Celtic offers a comprehensive array of home health-related services, through an integrated multi-organizational approach. Celtic Healthcare was named the #1 Large Company in the 2007, Best Places to Work in Western Pennsylvania.
IML was able to provide Celtic Healthcare with a total solution which includes: hiring, team building, retention, sales and customer service training.
IML uses a proprietary diagnostic tool to gain an accurate image of the attitudes, motivators and corporate culture that exists in a given workplace. With this information, we can identify existing problems, as well as spot potential areas of concern within an organization. The system also provides critical information necessary to improve employee morale and productivity.
When staff are properly trained, motivated and placed in positions that maximize their strengths, they are more likely to stay longer, work harder and take pride in their work. When PeopleKeys surveyed the employees at Celtic Healthcare they found that…
- 96% believed that Celtic tries hard to improve the quality of customer service.
- 97% would recommend Celtic Healthcare to their friends and family.
- 100% said they have a strong sense of individual ownership in the care and service they provide.
Our project scope with United was to develop a comprehensive training program to be used in conjunction with a five-week onsite training program for new hires. The program had to quickly identify personal styles and approaches to customer service, and be presented in a very practical, hands-on approach. The program was designed to assist in training of 3600 new employees.
United Airlines required 12 hours of curriculum, along with scripting, directing, and producing videos using subject matter experts in the actual work place environment. In addition, the following materials were required: Instructor and Student Manuals, PowerPoint presentations, strength based assessments and reporting software for personal action plans.
The time frame for development was less than 90 days from receipt of contract. IML was to provide qualified trainers with at least a Masters level degree to train 4 days a week on-site in Chicago for an 18-month period.
- Highest rated training materials (from UAL internal sampling) of any new hire training module.
- Videos produced won industry wide recognition and an award for best in customer service training.