Our Policies
IML and PeopleKeys Diversity Policy
Return Policy
We guarantee our products to be of the highest quality; however, due to the copyrighted information contained in our products, no returns will be accepted unless the product is defective in construction. In this case, a Return Authorization number must be issued. Below are the instructions for returns:
- A Return Authorization (RA) number must be obtained by calling 1-800-779-3472 before any return merchandise will be accepted for credit. No returns will be accepted without the RA number.
- Any returns must be made within 30 days of the original purchase date.
- A 20% restocking fee will be assessed to all returned merchandise. All return shipping fees to be paid by customer. Shipping fees will not be included in any credit issued.
- All materials must be unused and in resalable condition or credit cannot be issued.
- Under no circumstances can custom designed materials, or items specifically assembled for an order be returned.
- No cash refunds will be issued. All refunds will be in the form of product credit.